Our Return and Exchange Policy
You can return or exchange an item within 60 days from the date your order was placed. No returns or exchanges will be accepted after 60 days from order date.
Only merchandise in their original condition with all tags and labels will be accepted for return or exchange.
If the merchandise has been deemed as altered in any way upon return, customer service will contact you to see if you would like the items returned to you.
Any return shipment costs are at the expense of the purchaser.
Returns for any reason must be submitted with a copy of the original order receipt as proof of purchase and all original packaging.
If you received promotional items with your order at $0.00, the items must be returned if you are requesting a refund. If these items are not included with the return your account will be charged the MSRP for the promotional item.
To request a return/exchange, email your request and the details of your request to: firstname.lastname@example.org
The subject of your email should be: Return/Exchange for Order # (your order number)
All returns/exchanges must be shipped directly to:
EnduraQ Customer Service
10680 Treena St. Suite 550
San Diego, CA 92131
Buyer is responsible for all shipping costs related to returns and exchanges unless otherwise communicated
All shipping costs are non-refundable. If you are issued a refund, the original cost of shipping will be deducted from your refund.
Please consider using a trackable shipping method as we will not guarantee any lost shipments returned to us.
C.O.D. returns will not be accepted.
We will only replace items which are received defective or damaged.
To request an exchange, email your request, the details of your request, and any photos/images of the damage to email@example.com
The subject of your email should be: Exchange for Order # (your order number)
Once the request is approved a replacement item will be shipped to you, at no additional shipping cost, along with a pre-paid label to return the damaged merchandise.
Order and Address Changes
As we try to fulfill and ship orders to customers as quickly as possible, we cannot guarantee that we will be able to make changes to any order. Please review and double check all sizes and shipping addresses upon check-out.
If you receive your order confirmation and notice a mistake, please email firstname.lastname@example.org
The subject line of your email should be: Order/Address Change for Order # (your order number)
We will do our best to make the changes before an order is fulfilled, but once an order has begun the fulfillment and shipment process we will not be able to make any changes.
You will receive an email notifying you that your returned item has been received and whether your refund has been approved or rejected.
If approved, your refund will be processed and the amount paid will automatically be credited to your original method of payment. Only the amount paid for the item will be refunded. We cannot refund the cost of shipping.
Note: All sales items are final sale and may not be returned or exchanged.
Please allow 2-3 weeks for refund processing.
Late or Missing Refunds
If you have not received a refund within 3 weeks of confirmation of refund, please contact your credit card company or bank first as it may take additional time for your refund to post.
If you have done this and you still have not received your refund, please email us at email@example.com
The subject of your email should be: Refund Not Received for Order # (your order number).
We will research the status and contact you with an update or any questions.